When Things go Wrong: Managing Patient Dissatisfaction

Using a case study lens, the session will explore a series of escalating patient concerns to help you understand how to manage patient expectations, complications and complaints (and avoid them happening again). Georgie Haysom, the Head of Education Research and Advocacy at Avant, chats with Ruanne Brell, senior solicitor with our Medico-legal Advisory Service, about some of the common situations that can cause you concern. There will be an opportunity for Q&A with the audience.